Refund Policy
At SRK Digital LLC, we are committed to delivering high-quality Digital Marketing, Telemarketing, and Credentialing services. Our goal is to ensure client satisfaction while maintaining fairness and transparency.
1. General Policy
- Due to the nature of our services, all payments made to SRK Digital LLc are non-refundable once work has commenced.
- Refund requests are only considered under special circumstances, outlined below.
2. Digital Marketing Services
- Since digital marketing results (SEO, Ads, Social Media, etc.) depend on multiple external factors (search engines, ad platforms, audience behavior), we cannot guarantee specific outcomes.
- A refund may be considered only if no work has been initiated within 7 days of payment.
3. Telemarketing Services
- Telemarketing services are billed based on allocated resources and time.
- Once calling campaigns, lead generation, or appointment setting activities have begun, payments are non-refundable.
- If no activity has started, a partial refund (up to 70%) may be issued upon request within 7 days of payment.
4. Credentialing Services
- Credentialing involves administrative and compliance processes with third parties (insurance companies, government agencies, etc.).
- Fees paid for credentialing are non-refundable once documentation preparation and submission have started.
- If a refund request is made before we begin work, up to 50% of the service fee may be refunded.
5. Refund Process
- All refund requests must be submitted in writing to srkdigitalllc@outlook.com
- Approved refunds will be processed within 10–15 business days.
- Transaction and processing fees (if any) will be deducted from the refund amount.